What drops fall under the commercial guidelines?
A drop that is commercial in nature falls under the commercial guidelines. Drops that fall under this category usually have one or several of the following characteristics:
- Large quantities of POAPs
- Made by a for-profit organization using trademarks
- Have community engagement or commercial development as an objective
Why is POAP charging for commercial drops?
Commercial drops require tools and support for distribution, which requires investment from POAP teams. We want to continue to support these cases.
How do I know if my drop is commercial or not?
You can have a look at Curation established guidelines here. If you are still in doubt whether your drop is commercial or not, you can pay upfront for your POAPs and if your drop does not fall under the Commercial Guidelines, you can request a refund.
Payments
What am I purchasing when I pay for a “pack of POAPs”?
Each pack contains 100 POAPs. So you are paying to distribute 100 memorable digital collectibles to your attendees for a commercial event.
Example: You expect 175 participants in your event. Then you will need 2 POAP packs.
What happens if I don’t pay for my POAPs?
If you don’t pay for your POAPs, your drop will be reviewed under the personal standard and might be rejected because it does not fit the use case.
What happens if I pay for more POAPs than the ones I use?
POAPs that qualify as commercial use and require payment are only sold in packs of 100. If you do not use all the POAPs for a drop, the remaining ones will remain unminted. POAP doesn’t issue refunds for unused POAPs.
What happens if I pay for less POAPs than the ones I requested?
If you pay for less POAPs than requested, the Curation Body may only approve the amount of POAPs you paid for. You can always purchase more POAP packs as needed.
I made my request and forgot to pay, can I pay afterwards?
Don’t worry! You can purchase your POAP pack(s) using the link provided by email from Curation (curation@poap.io).
If you haven’t received the email, you can reach out to our support team using the chat bubble on the bottom right of any POAP website to receive a payment link.
I changed my mind and I want less POAPs but I have already paid for my pack(s). What can I do?
You can reach out to our support team and request a partial refund for the POAP pack(s) that you don’t intend on using. NOTE: After at least one POAP from the drop has been minted or reserved, the refund option will no longer be available.
When does my card get charged?
Your card is charged only when your drop is positively reviewed by Curation. Before that, your funds will be on hold.
How will the charge show up in my card?
How can I get a receipt for my payment?
A receipt will be emailed to the email you used to create your drop once your payment is accepted.
I purchased my POAPs but there are no charges on my card. What happened?
Funds are held during review of your request. Your card will be charged only after your drop is positively reviewed by Curation.
If the request receives a negative review, the funds will be released and there will be no transactions on your card statement.
Can I transfer my purchased POAPs to another account?
It is not currently possible to transfer POAPs to another issuer account at POAP.
Does POAP save my payment information?
It’s optional, you can choose wether or not to save your payment information when you input your card information.
Can I pay with crypto?
At this time we only accept credit card payments for POAP purchases.
Refunds
I purchased my POAPs but my drop got rejected. Will I get my money back?
When you purchase POAPs while setting up your drop, POAP only pre-authorizes your payment and they remain on hold. If your drop receives a negative review, your funds will be released.
I purchased my POAPs and my drop was approved, but I’m not going to do the drop. What can I do?
If your drop was canceled you can reach out to our support team to request a refund and revoke your POAPs by providing your transaction ID, Drop ID and email address used to create the Drop.
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